Terms of Use

These Terms of Use govern your access to and use of NotifyConnection (the “Service”), operated by Super Genii, Inc. (“we”, “us”). By creating an account or using the Service you agree to these terms.

1. Accounts

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old, or the age of majority where you live, to create an account. We may suspend accounts that violate these terms.

2. Your organization and your data

You retain ownership of the contacts, appointments, message templates, and other content you add to the Service (“Your Data”). You grant us the limited right to store, process, and transmit Your Data solely to operate the Service on your behalf — for example, to deliver the reminders you schedule.

3. Sending messages

You are solely responsible for the messages you send through the Service and for having a lawful basis to contact each recipient. You represent that you have obtained any consent required by applicable law, including telecommunications and anti-spam regulations governing email and SMS in your jurisdiction. See our Acceptable Use Policy.

4. Fees, text message charges, and prepaid balance

4.1 Subscription fees

Paid plans are billed in advance at the price shown when you subscribe, and renew automatically each period until cancelled. Prices are exclusive of any sales, use, or value-added tax, which you are responsible for where it applies. We may change plan prices with at least 30 days’ notice before the change takes effect for your account.

4.2 How text messages are charged

Some plans include an allowance of text messages sent from our number each month. Text messages beyond that allowance are charged to your prepaid balance at the per-message rate shown in your account, which you can see before you send anything and before you add funds.

Charges are made per message segment. Mobile carriers split messages longer than 160 characters into multiple segments and bill each one separately, so a single long reminder may be charged as two or more messages. Messages containing emoji or other non-standard characters are split at 70 characters. The number of segments a message used is recorded on your statement.

A message is charged when it is accepted by the mobile carrier, which is not the same as it being delivered to the recipient. Carriers do not reliably confirm delivery, and we cannot refund messages that were accepted for delivery but did not arrive. If a message fails before reaching the carrier, the charge is reversed automatically.

If you connect your own SMS provider account, we charge you nothing for those messages and your provider bills you directly.

4.3 Prepaid balance

Your prepaid balance is credit for sending text messages through the Service. It is not a deposit, not stored value, and not a payment instrument. It earns no interest, and it cannot be transferred to another account.

Funds added to your prepaid balance are non-refundable. They cannot be refunded, redeemed for cash, or paid out, including any unused balance remaining when you close your account or when we terminate it. Only add what you expect to spend on messages. This does not affect any right to a refund you may have under consumer law that cannot be waived by agreement.

Prepaid balances do not expire. Credit we give you rather than sell you — promotional credit, goodwill credit, or credit granted with a trial — has no cash value and may be withdrawn at any time.

We charge your balance at the rate in effect at the time each message is sent. If we increase your per-message rate, we will tell you at least 30 days beforehand; an existing balance buys messages at the new rate from the date it takes effect, not at the rate in effect when you added the funds.

4.4 Running out of balance

When your prepaid balance reaches zero, text messages stop being sent. Scheduled reminders that would have been sent by text are not sent, are not queued for later, and are not sent by another method. Email reminders are unaffected.

Keeping a sufficient balance is your responsibility. We show your balance in your account, warn you by email before it runs low, and record every charge on your statement — but we are not liable for any consequence of a message that was not sent because your balance was exhausted, including missed appointments. If reminders matter to your operation, keep a balance that covers them.

4.5 Billing errors and disputes

Tell us within 60 days of a charge appearing on your statement if you believe it is wrong, and we will investigate and correct any error we find. Initiating a chargeback or payment dispute without contacting us first may result in suspension of your account until it is resolved.

5. Third-party services

The Service integrates with third-party providers such as email and SMS gateways and calendar platforms. When you connect your own provider credentials or calendar account, your use of those services is governed by their terms, and you are responsible for any fees they charge.

Card payments are processed by our payment provider on their own systems. We never receive or store your card number, expiry date, or security code — only the card brand and last four digits, so you can tell which card is on file.

6. Availability and changes

We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis without warranties of any kind. We may modify, suspend, or discontinue features, and will give reasonable notice of material changes where practical.

7. Limitation of liability

To the fullest extent permitted by law, Super Genii, Inc. is not liable for indirect, incidental, special, or consequential damages, or for any lost profits, revenue, or data, arising from your use of the Service — including any missed, delayed, or undelivered notification, and including any message not sent because your prepaid balance was exhausted. Our total liability is limited to the amount you paid us in the twelve months preceding the claim.

8. Termination

You may stop using the Service and close your account at any time. We may terminate or suspend access for breach of these terms. On termination, we will delete or return Your Data in accordance with our Privacy Policy. Any unused prepaid balance is forfeited on termination and is not refunded — see section 4.3.

9. Contact

Questions about these terms: support@supergenii.com.